Wholehomepest (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our customized whole-home pest control services.
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, how long we retain it, and the rights available to you.
- Data Controller
For personal data collected through this website, the privacy data controller is:PESTX PTE. LTD.
Email: query@wholehomepest.com
Company: PESTX PTE. LTD.
Registration No.: 202520374Z
Address: 52 Ubi Avenue 3, #05-27, Frontier, Singapore 408867
Tel: +65 62428626
Wholehomepest operates as a Singapore-based business providing customized whole-home pest control services to eligible customers.
Where required by applicable law, the legal entity responsible for the processing of personal data will be identified in our business and contact information.
- Personal Data We Collect
Depending on how you interact with our website and services, we may collect:
Full name
Email address
Telephone number
Service/property address
Billing information
Order and appointment information
Service requirements and property-related information
Payment and transaction information
Communications between you and Wholehomepest
Information submitted through contact or inquiry forms
IP address and basic technical information
Website usage information and cookies where applicable
We only request information that is reasonably necessary for operating our website, processing orders, arranging services, providing customer support, preventing fraud, and complying with legal obligations.
- Payment Processing — Stripe
Payments made through our website are processed using Stripe, a third-party payment service provider.
When you make a payment, relevant transaction and payment information may be transmitted to and processed by Stripe for purposes including:
processing and authorizing payments;
verifying payment methods;
preventing fraud and unauthorized transactions;
processing refunds;
handling payment disputes and chargebacks;
maintaining transaction records; and
complying with applicable financial, legal and regulatory requirements.
Wholehomepest does not intentionally store your complete credit or debit card number, card security code (CVC), or other sensitive payment credentials on our own website servers when payment is processed through Stripe.
Stripe may process personal data in its capacity as a data processor and, depending on the circumstances and applicable services, may also process certain personal data as a data controller. Stripe’s own privacy practices are governed by its Privacy Policy and related legal documentation.
For more information, please review the official Stripe Privacy Policy.
- How We Use Personal Data
We may use personal data to:
process and confirm your order;
arrange and manage service appointments;
provide customized pest control services;
contact you regarding your service;
respond to customer inquiries;
process refunds and cancellations;
investigate payment disputes and chargebacks;
prevent fraud and unauthorized transactions;
maintain business and transaction records;
improve our website and services;
comply with applicable legal and regulatory requirements; and
protect our legal rights and legitimate business interests.
We will not use your personal data for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
- Legal Bases for Processing — European Customers
Where the EU General Data Protection Regulation (“GDPR”) applies, we process personal data using one or more lawful bases, including:
Performance of a contract — where processing is necessary to accept payment, arrange an appointment, communicate with you, or provide the purchased service.
Legal obligation — where processing is necessary to comply with accounting, tax, financial, legal or regulatory requirements.
Legitimate interests — where processing is necessary for purposes such as fraud prevention, security, service improvement, dispute management, and protection of our legal rights, provided that those interests are not overridden by your rights and interests.
Consent — where applicable law requires your consent for a particular processing activity, such as certain marketing or optional cookie activities.
Where we rely on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
- Singapore Personal Data Protection
Where Singapore’s Personal Data Protection Act (“PDPA”) applies, Wholehomepest will collect, use and disclose personal data in accordance with applicable requirements.
We will take reasonable steps to protect personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.
We will also take reasonable steps to ensure that personal data is accurate and complete where it is likely to be used to make a decision affecting youor disclosed to another organization.
- Sharing of Personal Data
We may share relevant personal data with trusted third parties where reasonably necessary to operate our business and provide our services.
These parties may include:
Stripe and payment service providers;
banks and payment networks;
fraud prevention and security providers;
website hosting and technology providers;
email and communication service providers;
professional advisers;
accounting and financial service providers;
government authorities or regulators where legally required; and
service providers assisting us with the delivery of our services.
Third parties will only receive information reasonably necessary for the relevant purpose, subject to applicable legal and contractual requirements.
- International Data Transfers
Because we use third-party technology and payment providers, personal data may be processed or stored outside Singapore or outside your country of residence.
Where GDPR applies, we will take appropriate steps required by applicable law for international transfers of personal data, including relying on an adequacy decision, appropriate contractual safeguards such as Standard Contractual Clauses, or another lawful transfer mechanism where applicable.
Stripe also states that personal data may be transferred internationally and that it uses lawful transfer mechanisms where required by applicable law.
- Data Security
We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
These measures may include:
access controls;
secure website connections;
restricted access to customer information;
third-party payment security through Stripe;
reasonable internal security procedures; and
appropriate measures for managing and disposing of personal data.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
- How Long We Retain Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting and regulatory obligations.
Our general retention periods are:
Customer inquiry data: normally up to 12 months after the last customer communication, unless a longer period is reasonably necessary.
Appointment and service records: normally up to 3 years after the relevant service or last customer interaction.
Payment, invoice and transaction records: normally up to 7 years, or longer where required by applicable tax, accounting, financial or legal requirements.
Dispute, chargeback and fraud-related records: normally retained for as long as reasonably necessary to resolve the matter and comply with applicable legal or payment-network requirements.
Marketing consent records: retained for as long as reasonably necessary to demonstrate consent and manage communication preferences.
When personal data is no longer reasonably required and there is no legal or legitimate business reason to retain it, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely.
These periods may be shortened or extended where required by applicable law.
Singapore’s PDPA does not prescribe one universal fixed retention period for all personal data; retention should generally be limited to the period reasonably necessary for the relevant purposes and legal or business requirements.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
operate essential website functions;
remember preferences;
understand website usage;
improve website performance;
maintain security; and
support analytics or other optional functionality.
Where applicable law requires consent for non-essential cookies or similar technologies, we will request consent before using them.
You may also control cookies through your browser settings, although disabling certain cookies may affect website functionality.
- Your Privacy Rights
Where GDPR applies, you may have rights including:
the right to access your personal data;
the right to request correction of inaccurate data;
the right to request deletion of personal data in certain circumstances;
the right to request restriction of processing;
the right to object to certain processing;
the right to data portability where applicable;
the right to withdraw consent where processing is based on consent; and
the right to lodge a complaint with a competent data protection authority.
These rights are subject to applicable legal conditions and exceptions.
- Singapore Privacy Requests
Where Singapore’s PDPA applies, you may request access to or correction of personal data held by us, subject to applicable legal requirements and exceptions.
For privacy-related requests, please contact:
Email: query@wholehomepest.com
Company: PESTX PTE. LTD.
Registration No.: 202520374Z
Address: 52 Ubi Avenue 3, #05-27, Frontier, Singapore 408867
Tel: +65 62428626