- What services does Wholehomepest provide?
Wholehomepest provides customized whole-home pest control and pest management services. Our services are delivered through scheduled on-site appointments and are tailored to the property, pest issue and treatment requirements.
- Is my purchase a one-time payment?
Yes. Unless a specific service clearly states otherwise, Wholehomepest services are one-time purchases.
There is no subscription, automatic renewal, membership fee or recurring charge. You will not be charged again unless you voluntarily place a new order.
- Do you sell or ship physical products?
No. Wholehomepest provides on-site pest control services rather than physical products.
Therefore, no physical product is shipped and no shipping or parcel tracking number is provided. Your purchase is fulfilled through a scheduled service appointment at your property.
- How is my service appointment arranged?
After your payment has been successfully completed, we will normally contact you within 1–2 business days to confirm your service details and arrange an appointment.
The appointment will normally be scheduled within 3–7 business days after payment, subject to service availability, location and customer preference.
- When is my appointment confirmed?
Your appointment is considered confirmed once Wholehomepest has communicated the agreed appointment date and time to you by email or another available contact method.
Please make sure that your contact information and service address are accurate.
- How long does the on-site service take?
A typical whole-home pest control appointment takes approximately 1–3 hours.
The actual duration may vary depending on property size, pest type, infestation conditions, accessibility, treatment requirements and other site-specific circumstances.
- What should I do before the technician arrives?
Please ensure that:
the service address is correct;
reasonable access to the property is available;
relevant areas can be accessed;
children and pets can be kept away from treatment areas when required; and
any preparation or safety instructions provided by Wholehomepest are followed.
Specific preparation instructions may vary depending on the service.
- Can I change or reschedule my appointment?
Yes. Please contact us at query@wholehomepest.com as soon as possible if you need to change your appointment.
We will make reasonable efforts to provide an alternative appointment. Late cancellations or missed appointments may be subject to our Refund & Cancellation Policy, where permitted by applicable law.
- Can I cancel my order and receive a refund?
Cancellation and refund eligibility depends on when the cancellation is made and whether the service has already started.
Where applicable law provides a statutory cancellation or withdrawal right, that right will apply.
Please review our Refund & Cancellation Policy for the full cancellation and refund terms.
- Do EU customers have a 14-day withdrawal right?
Where applicable, EU consumers may have a statutory 14-day right of withdrawal for certain distance service contracts.
If you expressly request that the service begin before the end of the applicable withdrawal period, special rules may apply. Where the legal requirements are satisfied, you may be required to pay for the service already provided, and the withdrawal right may end once the service has been fully performed.
Please see our Terms & Conditions and Refund & Cancellation Policy for details.
- Will one treatment permanently eliminate all pests?
We do not make misleading guarantees of permanent pest elimination.
Pest control results can depend on factors such as the type and severity of infestation, property structure, environmental conditions, surrounding properties, sanitation and customer compliance with reasonable recommendations.
Where a specific service includes a written service guarantee or follow-up treatment, the applicable terms will be provided with that service.
- How can I contact Wholehomepest?
For questions about services, payments, appointments, cancellations, refunds or general support, please contact:
Email: query@wholehomepest.com
Company: PESTX PTE. LTD.
Registration No.: 202520374Z
Address: 52 Ubi Avenue 3, #05-27, Frontier, Singapore 408867
Tel: +65 62428626
We aim to respond to customer inquiries within 24 hours.