This Refund & Cancellation Policy explains the cancellation, rescheduling and refund terms applicable to services purchased from Wholehomepest (“Wholehomepest”, “we”, “us” or “our”).
Wholehomepest provides customized whole-home pest control and pest management services. We do not sell physical products requiring shipping or delivery tracking.
By placing an order, you acknowledge and agree to this Refund & Cancellation Policy together with our Terms & Conditions.
- One-Time Purchase — No Subscription
All Wholehomepest service orders are one-time purchases unless a specific offer expressly states otherwise.
Your payment is for the particular pest control service described in your order.
There is:
no automatic renewal;
no recurring subscription;
no monthly membership fee; and
no automatic future charge.
Wholehomepest will not charge you again for the same order unless you voluntarily place a new order.
- No Physical Product or Shipping
Wholehomepest provides customized pest control services rather than physical products.
Accordingly:
no physical product is shipped to the customer;
no shipping tracking number is issued;
service fulfillment is arranged by appointment;
the relevant proof of fulfillment may include appointment records, customer communications, service records, invoices, payment records, confirmations, photographs where legally appropriate, and other reasonable records.
The absence of a shipping tracking number does not mean that the service has not been provided.
- Cancellation Before the Service Begins
If you wish to cancel your appointment before the service has started, please contact us as soon as reasonably possible at:
query@wholehomepest.com
Where cancellation is permitted under applicable law and the service has not yet begun, we will review the request and process any applicable refund in accordance with this Policy and applicable consumer protection laws.
Where applicable law provides you with a mandatory cancellation or withdrawal right, that right will not be excluded by this Policy.
- Appointment Cancellation
Customers should provide reasonable advance notice if they need to cancel or reschedule an appointment.
Cancellation more than 24 hours before the scheduled appointment
If you cancel more than 24 hours before the scheduled service time, you will generally be eligible for:
a full refund of the amount paid, provided that no mandatory legal exception applies and the service has not already begun.
Cancellation within 24 hours of the scheduled appointment
If you cancel less than 24 hours before the scheduled appointment, we may treat the cancellation as a late cancellation.
Where permitted by applicable law, a reasonable cancellation or administrative charge may apply to cover costs that we have already reasonably incurred in preparing for or arranging the service.
Any such charge will not exceed the amount reasonably attributable to the cancellation and will not apply where applicable consumer law prohibits such a charge.
Failure to attend / no access
If the customer is unavailable at the agreed appointment time, fails to provide reasonable access to the property, provides an incorrect address, or otherwise prevents the scheduled service from being performed, we may treat the appointment as a missed appointment.
We will first attempt to contact the customer and, where reasonably possible, offer an alternative appointment.
Any fee associated with a missed appointment will be reasonable and subject to applicable law.
- Rescheduling an Appointment
Customers may request to reschedule an appointment by contacting:
query@wholehomepest.com
We will make reasonable efforts to accommodate rescheduling requests.
If the request is made more than 24 hours before the scheduled appointment, we will generally attempt to reschedule the service without an additional charge.
Requests made less than 24 hours before the appointment may be subject to reasonable costs actually incurred, where permitted by applicable law.
- Cancellation by Wholehomepest
Wholehomepest may cancel or reschedule a service where reasonably necessary, including where:
the service location is outside our available service area;
the property presents an unreasonable safety risk;
the requested service cannot lawfully be performed;
required access to the property is unavailable;
extreme weather or circumstances beyond our reasonable control prevent the service;
the information provided by the customer is materially inaccurate; or
another reasonable circumstance prevents safe or lawful performance of the service.
If we cancel an order before providing the service, we will provide an appropriate refund of amounts paid for the cancelled service, subject to applicable law.
- EU / EEA Consumer Withdrawal Rights
If you are a consumer located in the European Union or another jurisdiction where a statutory withdrawal or cancellation right applies, you may have a 14-day right of withdrawal forcertain distance service contracts.
This statutory right applies subject to the conditions and exceptions established by applicable law.
Nothing in this Policy is intended to remove or restrict a consumer right that cannot legally be excluded.
- Request to Start the Service During the 14-Day Withdrawal Period
If you are an EU consumer and you expressly request that Wholehomepest begin providing the service before the expiry of the applicable 14-day withdrawal period, we may begin the service before that period has expired.
Where required by applicable law, you will be asked to expressly acknowledge that:
you have requested the service to begin before the end of the withdrawal period; and
if the service is fully performed during that period, you may lose your statutory right of withdrawal.
If you withdraw from the contract after the service has begun but before the service has been fully performed, applicable law may require you to pay a proportionate amount corresponding to the service already provided before the withdrawal.
If the service has been fully performed and the applicable legal conditions for loss of the withdrawal right have been satisfied, the statutory withdrawal right may no longer apply.
- Important Digital Content Statement
Wholehomepest’s primary business is the provision of customized whole-home pest control services, not the sale of digital products.
Where a particular transaction legally qualifies as the supply of digital content rather than a pest control service, the applicable statutory rules for digital content will apply.
For any legally applicable digital-content transaction, the following principle may apply where permitted by law:
“Once digital delivery begins, the customer may lose the statutory 14-day right of withdrawal, provided that the customer has expressly requested the digital delivery to begin during the withdrawal period and has expressly acknowledged the resulting loss of the withdrawal right, as required by applicable law.”
This provision does not apply merely because a pest control service is booked online.
It does not remove or restrict any mandatory consumer rights that cannot legally be waived.
- Refunds for Services Not Yet Provided
Where a customer is legally entitled to a refund and the service has not yet been provided, Wholehomepest will refund the applicable amount in accordance with this Policy and applicable law.
Refunds will generally be made to the original payment method used for the transaction, unless applicable law or the payment provider requires another method.
- Refunds After the Service Has Started
Once a pest control service has started, a refund will depend on:
the amount of service already provided;
whether the customer has a statutory withdrawal or cancellation right;
whether the service was provided in accordance with the agreed service description;
whether there is a service defect or failure;
whether the customer prevented completion of the service; and
other circumstances required to be considered under applicable law.
Where a customer is legally entitled to a partial or full refund, Wholehomepest will provide the applicable remedy.
- Service Quality Issues
If you believe that the service was not performed in accordance with the agreed service description, please contact us promptly at:
query@wholehomepest.com
Please provide:
your name;
order or booking information;
service address;
appointment date; and
a description of the issue.
We will review the matter and, where appropriate, may offer a reasonable remedy such as:
corrective service;
rescheduling;
partial refund;
full refund; or
another remedy required by applicable law.
Nothing in this Policy limits any mandatory statutory remedy available to consumers.
- Pest Control Results
Pest control is an environmental service and results may depend on circumstances outside Wholehomepest’s reasonable control, including:
the type and severity of infestation;
building structure;
sanitation and hygiene conditions;
access to affected areas;
surrounding properties;
weather and environmental conditions;
re-infestation from external sources; and
customer compliance with reasonable instructions.
Accordingly, Wholehomepest does not guarantee that all pests will be permanently eliminated after a single service unless a specific written service guarantee expressly states otherwise.
A lack of permanent elimination alone does not automatically establish an entitlement to a refund where the contracted service was properly performed.
- Chargebacks and Payment Disputes
If you believe that a payment was made in error or that there is a problem with your order, please contact us first at:
Email: query@wholehomepest.com
Company: PESTX PTE. LTD.
Registration No.: 202520374Z
Address: 52 Ubi Avenue 3, #05-27, Frontier, Singapore 408867
Tel: +65 62428626