Welcome to Wholehomepest (hereinafter referred to as “we,” “the Company,” or “Wholehomepest”).
Wholehomepest provides customized whole-home pest elimination, pest control, and related services for residential and associated properties. We do not sell physical goods requiring shipping through this website, nor do we ship physical products to customers as a method of order fulfillment.
Please carefully read these “Terms and Conditions of Service” (hereinafter referred to as “these Terms”) before placing an order, making a payment, or otherwise confirming a purchase of services. By completing an order or expressly accepting these Terms, you acknowledge that you have read, understood, and agreed to be bound by them.
- Nature of Services
1.1 Wholehomepest provides customized whole-home pest elimination and pest control services tailored to the specific conditions of the customer’s property and their requirements.
1.2 Service descriptions, prices, scopes of service, estimated scheduling times, and other information on this website are intended to help customers understand the services offered. Specific service details may be reasonably adjusted based on property type, size, pest infestation status, on-site conditions, and customer requirements.
1.3 Wholehomepest does not guarantee the permanent elimination of any specific pest after a single service visit. Pest control effectiveness may be influenced by factors such as property structure, sanitation conditions, environmental factors, neighboring properties, pest species, and subsequent maintenance by the customer.
1.4 If further information regarding the property is required prior to service delivery, we may contact the customer via email, telephone, or other reasonable means to confirm service requirements.
- One-Time Purchase and Payment
2.1 Unless explicitly stated otherwise on the order page, services offered on this website are one-time purchases requiring a single payment.
2.2 A one-time payment does not constitute a membership fee, subscription fee, automatic renewal, or recurring charge.
2.3 Unless the customer proactively purchases services again via a new order, Wholehomepest will not automatically charge the customer for a subsequent service period based on the current order.
2.4 Customers should verify service details, pricing, and payment information before submitting an order.
2.5 By clicking the order button that signifies a payment obligation and completing the payment, the customer acknowledges and confirms the payment obligation associated with the order.
- Order Confirmation
3.1 After a customer submits an order, we may send an order confirmation to the customer via email. 3.2 Order confirmation details may include the service name, order amount, customer contact information, service address, order number, and other information relevant to service fulfillment.
3.3 If we discover obvious errors in the order information—such as incorrect pricing, an incorrect service area, or other significant errors—we will contact the customer as soon as possible and take reasonable measures to address the issue.
- Service Area
4.1 Wholehomepest currently provides services primarily to customers in Europe.
4.2 Availability of services in a specific country, region, or property is subject to the information displayed on the order page and the information confirmed between us and the customer.
4.3 If we are unable to provide services legally or safely due to the service location, local laws, regulatory requirements, safety concerns, or other reasonable grounds, we may consult with the customer to cancel the order and handle any payments made in accordance with applicable laws.
- Service Appointments and Customer Cooperation Obligations
5.1 Customers must provide true, accurate, and complete contact details, property addresses, and any information required for the service.
5.2 Customers must ensure that we have reasonable access to the property area where the service is to be performed at the scheduled time.
5.3 Customers must inform us in advance of any significant circumstances that could affect the safety or execution of the service, such as special property restrictions, construction work, renovations, the presence of pets or children, special facilities, or other relevant matters.
5.4 If a customer is unable to receive the service at the scheduled time, they should contact us as soon as possible at query@wholehomepest.com.
5.5 Failure to provide necessary access, providing an incorrect address, or inability to receive the service at the scheduled time may result in a delay to the service. Specific handling will be determined based on the actual circumstances and applicable laws.
- Commencement of Service and Consumer Right of Withdrawal
6.1 Statutory Right of Withdrawal for EU Consumers
If you are a consumer based in the EU, applicable laws may grant you a statutory 14-day right of withdrawal regarding distance service contracts.
However, under applicable EU consumer protection rules, and subject to statutory conditions, a consumer may expressly request that the service commence before the expiration of the 14-day withdrawal period and acknowledge that the right of withdrawal is lost once the service has been fully performed in accordance with the law. Therefore, if you request Wholehomepest to begin providing services within the statutory 14-day withdrawal period, we may require you to—via the order page or other clear means:
expressly request that we begin providing services before the 14-day withdrawal period expires; and
expressly acknowledge that you understand—where applicable law so provides—that you may lose your statutory right of withdrawal once the services have been fully performed.
Such consent must be given actively by the consumer; pre-ticked boxes shall not substitute for the consumer’s express consent.
6.2 When services have already commenced
If you expressly request that we begin providing services before the 14-day withdrawal period expires, then, to the extent permitted by applicable law:
if you withdraw from the contract before the services are fully performed, we may be entitled to require payment of a reasonable amount corresponding to the services already provided;
if the services have been fully performed in accordance with the law, and you have previously expressly requested the commencement of services and acknowledged the consequences regarding the right of withdrawal, you may no longer be entitled to the 14-day withdrawal right for such services.
The foregoing provisions do not affect other mandatory consumer rights enjoyed by consumers under the law.
- Special note regarding digital content
Wholehomepest primarily deals in whole-home pest control and extermination services, rather than digital content products.
Accordingly, this website does not characterize standard service orders as “digital products,” nor does it cite the absence of a logistics tracking number as grounds for a consumer to lose statutory rights.
Should Wholehomepest offer digital content not provided on a tangible medium in the future, the right of withdrawal and associated consumer consent mechanisms for such content will be governed by the laws applicable to that specific transaction.
For digital content transactions subject to the law, exceptions to the right of withdrawal will be handled in accordance with applicable law only if the consumer has expressly consented to the commencement of performance before the withdrawal period expires and has expressly acknowledged the loss of the right of withdrawal upon such commencement.
- Refunds and order cancellations
8.1 Wholehomepest respects the rights of cancellation, withdrawal, refund, remedy, and other statutory rights enjoyed by consumers under applicable law.
8.2 If a customer cancels an order in accordance with the law prior to the commencement of services—and no applicable statutory exceptions apply—we will process the refund in accordance with applicable law.
8.3 If a customer requests that services commence within the statutory withdrawal period, the refund amount may be calculated based on applicable law and the proportion of services actually provided. 8.4 If the service has been fully performed in accordance with the law, and the consumer has expressly agreed to the commencement of the service prior to the end of the withdrawal period and acknowledged the consequences regarding the right of withdrawal, then—to the extent permitted by applicable law—the service may no longer be subject to the 14-day right of withdrawal without cause.
8.5 Any limitations on refunds contained in these terms do not apply to mandatory rights expressly granted to consumers by law that cannot be excluded by contract.
8.6 If the customer believes the service was not provided as agreed, contains significant defects, or has other issues, they should contact us promptly at query@wholehomepest.com, providing order details and a description of the issue so that we may investigate and offer an appropriate solution.
- Service Quality and Remedies
9.1 Wholehomepest will provide the agreed services in accordance with reasonable professional standards.
9.2 As pest control results may be influenced by factors such as the property environment, pest species, weather, sanitation conditions, building structure, neighboring areas, and the customer’s subsequent actions, we do not guarantee specific or permanent pest eradication results in all cases.
9.3 If the customer believes the service was not provided as agreed, they should contact us promptly.
9.4 Where required by applicable law, we may provide reasonable re-performance of the service, price adjustments, refunds, or other remedies prescribed by law.
- Customer Safety Obligations
10.1 The customer shall cooperate with the service by adhering to the reasonable safety instructions we provide.
10.2 During the provision of the service, the customer must comply with safety requirements regarding people, pets, children, food, ventilation, and restrictions on property access.
10.3 If conditions at the property significantly compromise the safety of the service, we may suspend or reschedule the service and consult with the customer on a reasonable solution.
- Prices and Taxes
11.1 Service prices displayed on the website are subject to the final price shown on the order submission page.
11.2 Where applicable law requires the collection of VAT, sales tax, GST, or other taxes, we will disclose or collect such amounts to the extent required by law.
11.3 We will not increase the actual amount payable by the customer through hidden fees or misleading practices.
- Prohibition of Fraud and Abuse
12.1 Customers shall not use this website or the payment system to engage in fraud, transactions using false identities, unauthorized payments, malicious chargebacks, or other illegal activities. 12.2 If we have reasonable grounds to believe that a transaction involves fraud, unauthorized use of a payment method, illegal activity, or a serious violation of these Terms, we may take reasonable measures permitted by applicable law, including suspending order processing or contacting the payment service provider.
12.3 These Terms do not limit the customer’s right to file legitimate complaints with banks, payment institutions, consumer protection agencies, or other competent authorities as permitted by law.
- Chargebacks
13.1 If a customer believes a transaction involves unauthorized activity, duplicate charges, non-receipt of agreed services, or other issues, they should first contact us at query@wholehomepest.com so that we may investigate and resolve the matter.
13.2 If a customer has initiated a chargeback through their bank or payment institution, Wholehomepest will provide legitimate transaction records related to the order as required by the payment institution, including but not limited to:
order information;
payment records;
customer confirmation records;
service appointment records;
service-related communication records;
records of service completion or attempted performance;
relevant materials submitted by the customer.
13.3 These Terms do not prohibit customers from raising legitimate payment disputes in accordance with applicable law or the rules of their card-issuing bank.
- Electronic Communications
14.1 Customers agree that we may contact them via the email address provided to handle orders, appointments, services, refunds, complaints, and other matters directly related to the transaction.
14.2 Important notices regarding orders may be sent via email.
14.3 It is the customer’s responsibility to ensure that the provided email address is accurate and capable of receiving emails.
- Privacy
15.1 We will process customer personal information in accordance with applicable data protection and privacy laws.
15.2 Personal information may include the customer’s name, email address, phone number, property address, order information, and other information necessary to provide the services.
15.3 Customers should also read Wholehomepest’s Privacy Policy to understand how personal information is collected, used, retained, and disclosed.
- Intellectual Property
16.1 Unless otherwise stated, all text, trademarks, brand names, images, designs, page layouts, and other content on the Wholehomepest website are owned by Wholehomepest or the relevant rights holders. 16.2 Without lawful authorization, the Customer shall not copy, modify, sell, disseminate, or use the content for commercial purposes.
- Website Information
17.1 We strive to ensure that the information on the website is accurate, complete, and up-to-date.
17.2 Due to website maintenance, technical issues, third-party services, or other reasonable causes, certain content may be temporarily unavailable or contain errors.
17.3 In the event of obvious pricing errors or other manifest errors on the website, we reserve the right to correct them to the extent permitted by applicable law and to communicate with affected customers.
- Limitation of Liability
18.1 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
18.2 We shall bear liability, to the extent permitted by applicable law, for losses arising from the Customer providing incorrect information, inability to access the property, violation of safety requirements, or other causes attributable to the Customer.
18.3 Regarding pest control outcomes affected by the property environment, building structure, third parties, weather, neighboring properties, or the Customer’s subsequent actions, we do not provide absolute guarantees for results beyond our reasonable control.
- Force Majeure
If the provision of services is prevented or delayed due to events beyond our reasonable control—such as natural disasters, extreme weather, government measures, public safety incidents, major traffic disruptions, strikes, or other unforeseeable events—we will take reasonable measures to mitigate the impact on the Customer.
If services cannot continue as a result, we will consult with the Customer regarding cancellation, rescheduling, or refunds, in accordance with applicable law and the specific circumstances.
- Governing Law and Consumer Rights
20.1 These Terms shall be interpreted in accordance with the laws applicable to Wholehomepest and the relevant transactions.
20.2 Wholehomepest operates from Singapore; therefore, relevant Singaporean laws may apply to the company’s operations and certain contractual matters.
20.3 For European consumers, these Terms do not exclude or limit any mandatory rights that consumers enjoy under the laws of their country of residence or applicable EU consumer protection laws, which cannot be excluded by contract.
20.4 If any provision of these Terms is found to conflict with applicable mandatory consumer protection laws, such provision shall be limited or rendered inapplicable to the extent necessary, while the remainder of these Terms shall continue in full force and effect. 20.5 Nothing in these Terms implies a waiver by the consumer of their mandatory consumer protection rights under applicable law.
- Amendments to the Terms
21.1 We may update these Terms in response to business, legal, or regulatory requirements.
21.2 The updated Terms will be published on the website and will indicate the date of the update.
21.3 In principle, the contractual terms in effect at the time the customer placed the order apply to completed orders, unless otherwise required by law.
- Contact Us
If you have any questions regarding orders, services, refunds, cancellations, consumer rights, or these Terms, please contact us via the following methods:Contact Us:
Email: query@wholehomepest.com
Company: PESTX PTE. LTD.
Registration No.: 202520374Z
Address: 52 Ubi Avenue 3, #05-27, Frontier, Singapore 408867
Tel: +65 62428626
Please include your order number, name, and details regarding your inquiry in your email so that we can process it promptly.